Customer Service Manager

Key Responsibilities 

• Supervising day-to-day operations in the customer service department.
• Responding to customer service issues in a timely manner.
• Creating effective customer service procedures, policies, and standards.
• Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
• Implementing an effective customer loyalty program.
• Maintaining accurate records and documenting all customer service activities and discussions.
• Assessing service statistics and preparing detailed reports on your findings.
• Hiring and training new customer service agents.
• Managing the approved budget of the customer service department.
• Staying informed on the latest industry techniques and methods.

Requirements and skills

• Proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager
• Proficiency in Microsoft Office and customer service software.
• Outstanding written and verbal communication skills.
• Good understanding of organizational effectiveness, management practices and techniques.
• Excellent leadership and interpersonal skills.
• An analytical mind with a strategic ability
• Bachelor’s degree in business administration or relevant field.
• A minimum of 5 years of proven experience in a customer service position with supervisory / management experience in similar environment; experience in a courier industry will have an added advantage.

Application

Qualified and interested applicants who meet the specifications are requested to send their CVs to recruitment@amsol.africa or http://jobs.amsol.africa/ by 8th May 2023. Indicate the position applied for in the subject line.