Senior Operations Manager

  • Full Time
  • Kenya


Key Responsibilities 

  •  To strategize and negotiate with 3P partners – Should have knowledge of the e-commerce fulfillment process/ order processing life cycle.
  • Should have experience in handling the COD fulfillment process.
  • Should be able to independently draft contracts for various services.
  • Should have exposure to Safety and Compliance requirements in 3P Contracts.
  • Managing the P-to-P process and handling day-to-day challenges related to issues raised by vendors and ensuring timely payment to vendors
  • Maintaining MIS as per the requirement.
  • Process Improvement and Simplification.
  • Design order planning and execution processes, to ensure that order fulfillment timelines are met in any case
  • Streamlining communication channels between Sales, Operations, Accounts, and other teams
  • Build relationships with Marketplace Sellers/logistics partners/third-party vendors/payment gateways.
  • Assist Marketplace Seller to List products and executing orders.
  • Ensure that order execution is as per the agreed processes.

Requirements and skills

  •   Comprehensive applied knowledge and expertise, gained at a professional level, in all aspects of the area of focus applicable to the specified role.
  • Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
  • Ability to analyze complex problems, interpret operational needs, and develop integrated, creative solutions.
  • Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals and constituencies in a diverse community.
  • Advanced analytical, evaluative, and objective critical thinking skills.
  • Working knowledge and understanding of the principles and processes of computerized business and operating systems.
  • Ability to gather data, compile information, and prepare reports.
  • Knowledge and understanding of integrated program planning, development, and administration within a public institution environment.
  • Skill in organizing resources and establishing priorities.
  • Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments.
  • Ability to provide technical guidance and leadership to professional personnel in area of expertise.
  • Ability to develop and present educational programs and/or workshops.
  • Proficient in MS Office
  • BA in business administration or related field
  • At least 6 years with supervisory / management experience in similar environment; experience in a courier industry will have an added advantage.


Qualified and interested applicants who meet the specifications are requested to send their CVs to or by 8th May 2023. Indicate the position applied for in the subject line.

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