Senior Operations Manager

Key Responsibilities 

•  To strategize and negotiate with 3P partners – Should have knowledge of the e-commerce fulfillment process/ order processing life cycle.
• Should have experience in handling the COD fulfillment process.
• Should be able to independently draft contracts for various services.
• Should have exposure to Safety and Compliance requirements in 3P Contracts.
• Managing the P-to-P process and handling day-to-day challenges related to issues raised by vendors and ensuring timely payment to vendors
• Maintaining MIS as per the requirement.
• Process Improvement and Simplification.
• Design order planning and execution processes, to ensure that order fulfillment timelines are met in any case
• Streamlining communication channels between Sales, Operations, Accounts, and other teams
• Build relationships with Marketplace Sellers/logistics partners/third-party vendors/payment gateways.
• Assist Marketplace Seller to List products and executing orders.
• Ensure that order execution is as per the agreed processes.

Requirements and skills

•   Comprehensive applied knowledge and expertise, gained at a professional level, in all aspects of the area of focus applicable to the specified role.
• Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
• Ability to analyze complex problems, interpret operational needs, and develop integrated, creative solutions.
• Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals and constituencies in a diverse community.
• Advanced analytical, evaluative, and objective critical thinking skills.
• Working knowledge and understanding of the principles and processes of computerized business and operating systems.
• Ability to gather data, compile information, and prepare reports.
• Knowledge and understanding of integrated program planning, development, and administration within a public institution environment.
• Skill in organizing resources and establishing priorities.
• Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments.
• Ability to provide technical guidance and leadership to professional personnel in area of expertise.
• Ability to develop and present educational programs and/or workshops.
• Proficient in MS Office
• BA in business administration or related field
• At least 6 years with supervisory / management experience in similar environment; experience in a courier industry will have an added advantage.

Apply

Qualified and interested applicants who meet the specifications are requested to send their CVs to recruitment@amsol.africa or http://jobs.amsol.africa/explore-job.php?jobid=4503234210 by 8th May 2023. Indicate the position applied for in the subject line.