Website AFRICA MANAGEMENT SOLUTIONS LTD
Our client a premier leisure and corporate travel company who are specialized in planning and executing tailored holiday and travel packages for both local and international destinations.
Key Role Description
The jobholder is primarily responsible for overseeing the team of Tour Consultants, enforcing company policies, achieving sales targets, driving product development, and ensuring the delivery of exceptional customer service.
Minimum Experience and Competencies
- Proven experience as a team leader or supervisor in the tourism industry.
- Bachelor’s degree in Tourism, Business Management, or a minimum diploma in tourism.
- Excellent communication and interpersonal skills.
- Strong sales acumen and customer service orientation.
- Highly motivated and passionate about travel.
- Ability to analyze data, interpret sales metrics, and compile reports.
- Knowledge of local and international tourism trends.
- Proficiency in using CRM software and Microsoft Office.
- Competency in Swahili and English; additional languages are a plus.
1. Leadership and Team Management:
- Provide guidance, mentorship, and support to the team of Tour Consultants, nurturing a positive and collaborative work environment.
- Conduct regular team meetings to ensure alignment with company objectives and address any issues or concerns.
- Assess individual performance, provide constructive feedback, and lead performance improvement initiatives.
2. Sales and Target Achievement:
- Monitor team sales performance to ensure targets are consistently met or exceeded.
- Develop strategies and tactics to drive sales growth and market penetration.
- Analyze sales reports and market trends to identify opportunities for new sales initiatives.
3. Customer Service Excellence:
- Ensure the team delivers high-quality customer service that meets or exceeds customer expectations.
- Address complex customer issues and complaints, providing solutions that enhance customer satisfaction.
- Implement customer service training and development for the team.
4. Product Development and Marketing
- Collaborate with the product development team to create innovative tour packages that cater to diverse market segments.
- Provide input on marketing campaigns and promotional activities to maximize product visibility and appeal
5. Policy and Procedure Compliance
- Enforce company policies and procedures, maintaining compliance across all team activities.
- Update and communicate any changes in company policy, ensuring the team adheres to new regulations and standards
6. Administrative Duties
- Oversee scheduling and resource allocation to optimize team efficiency.
- Maintain accurate records and prepare reports on team performance, sales figures, and customer feedback for management review.
7. Interdepartmental Coordination
- Liaise with other departments (e.g., Marketing, Finance, Operations) to ensure seamless service delivery.
- Participate in company-wide initiatives and contribute to the overall strategy and success of the organization.
Qualified and interested applicants who meet the specifications are requested to send their CVS to [email protected] by 12th February 2024. CVs will be reviewed on a rolling basis.
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