Telesales

Job Advert: Telesales Professional

Our client, is looking to hire a dynamic, creative, and innovative Telesales Professional to be based in Kenya to develop and grow our training business in the region. 95% of the work will be on telephone marketing the courses to potential client in the region.

Key Responsibilities 

• Contact potential or existing customers to inform them about a product or service using scripts
• Answer questions about products or the company
• Ask questions to understand customer requirements and close sales
• Direct prospects to the field sales team when needed
• Enter and update customer information in the database
• Take and process orders in an accurate manner
• Handle grievances to preserve the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales and note useful information

Required Academic Qualifications, Experience and Competencies

• Bachelor’s Degree in Marketing, or Communication or Business Administration.
• Must have at least three (3) years of successful E-Telesales work history in a service industry of consistently exceeding sales targets and growing the business.
• Proven experience as telesales representative or sales and marketing in any of the following service industries of Real Estate, Property Management services (cleaning, security, and maintenance), corporate training, corporate events, insurance, banking or investment products and services/customer service role is highly preferred.
• Proven track record of successfully meeting sales quota preferably over the phone.
• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems.
• Ability to learn about products and services and describe/explain them to prospects.
• Excellent knowledge of English.
• Excellent communication and interpersonal skills.
• Cool-tempered and able to handle rejection.
• Outstanding negotiation skills with the ability to resolve issues and address complaints.

Qualified and interested applicants who meet the specifications are requested to send their CVS to [email protected] .

NET SALARY IS 35,000.00 PLUS COMMISSION.