Family Entertainment Team Lead (FEC)

Our client LEOS within the leisure and entertainment industry is looking to hire a Family Entertainment Team Lead.

Job Purpose:

To lead the team in providing excellent service and a safe, fun environment at the Family

Entertainment Center by supervising staff, coordinating activities, and ensuring safety

compliance.

Description Performance Indicators

• Organizes tasks and ensues team members understand their

individual roles & responsibilities.

• Plans and implements weekly roster for the team.
• Manage, record and track employee leaves.
• Conduct performance appraisals and identify opportunities for

professional and operational development.

• Identify potential roadblocks and implement solutions to keep

projects on track.

• Monitor team morale and take proactive steps to maintain a healthy

work atmosphere.

• Identify training needs and opportunities for team members to

enhance their skills and knowledge.

• Ensure the team has the necessary resources, including tools,

equipment, and materials, to complete tasks and projects.

• Monitor and manage the team’s budget, ensuring cost-effective use

of resources.

• Set team goals that align with the broader objectives of the

organization.

• Implement quality control processes and conduct regular quality

reviews

• Ensures the staff attendance is prepared and shared for payroll

purposes.

• Anticipate guest needs and proactively offer assistance or information

to enhance their overall park experience.

• Oversee daily opening and closing procedures, ensuring all attractions & facilities are ready for the guests.
• Enforce safety protocols & ensure adherence to health and safety

regulations.

• Conduct training sessions for new hires & ongoing training for existing

employees to ensure consistent service standards.

• Provide performance feedback to the team members to foster growth

& improvement.

• Maintain accurate records of incidents & operational issues.
• Recognize and reward outstanding performance and provide

constructive feedback as needed.

Qualifications, Experiences, Skills

• Bachelor’s degree/ Diploma in Business Management or Administration.
• Work in an international organization or possess international experience.
• 2-3 years of proven experience in the same role within the entertainment or hospitality is preferred
• Numerical Ability, Analytical Skills, Attention to detail and Creativity
• Teamwork; Networking Skills; Customer Focus; Communication; Problem Solving; Business & Financial Acumen; Negotiating and Influencing

Qualified and interested applicants who meet the specifications are requested to send their updated CVs to [email protected] by 30th August 2024.
*Kindly indicate the position applied for in the subject line of the email.
Applications will be reviewed on a rolling basis and only shortlisted candidates will be contacted.

Monthly Salary $600